SMART Service Desk Enables comprehensive, best practice based Incident / Case management processes between the Equipment 

Operator (service provider) and the Equipment Owner (end-user) via intuitive, easily adopted, enterprise scale web technology. 

Integrates core service and support components into one complete Help Desk solution which help you to reduce service costs and 

increase service delivery operational efficiency. Manage service issues from the initial call; to complete job and service restoration. 

With SMART Service Desk you can reduce call volumes and encourage user self-service by letting users search FAQs, approved 

solutions, and workarounds. You can use Increase customer / user satisfaction ratings using surveys.